"icInfrastructure has been an incredible partner in our mission to empower New Brunswick’s infrastructure owners with the knowledge and skills to make informed and evidence-based decisions. They are the “engine” to our capacity building program, making sure we stay on track and keep our events running smoothly. Their domain knowledge in infrastructure is a great asset, as they help guide and shape our programs for the future."
Infrastructure planning is getting harder. We make it clearer.
icInfrastructure helps towns, cities, utilities, facility owners and more build the internal capability to make confident infrastructure decisions without relying on high-priced consultants or perfect data.
Over 5,000 staff and elected officials trained across more than 2,000 organizations.
Trusted by hundreds of teams across 2,000 organizations
Capacity building,
not dependency.
Infrastructure decisions are rarely simple. As one trainee put it, “We’re just trying to make the least‐worst decision.” Different organizations face similar pressures from different roles, responsibilities, and levels of maturity. Our work focuses on meeting people where they are and helping teams take practical next steps that make decisions clearer and more defensible.
We consistently see the same challenge. Important infrastructure decisions are being made with limited time, imperfect information, stretched teams, and real financial constraints.
Our focus is on building understanding, skills, and confidence. We do this through practical training, simple tools, and peer learning that help organizations move forward without creating reliance on consultants, one off solutions, or proprietary software tools.
We help infrastructure organizations make clearer, more confident decisions.
Who we help
Different roles and organizations face similar infrastructure challenges in different ways.
While the pressures are shared, the right starting point depends on where you sit and what you are responsible for.
Below are three common ways organizations and individuals begin working with us.
Individuals & Teams
Turn imperfect data into clear, defensible decisions. Best for organizations early in their asset management journey.
Regions, States, Provinces & Associations
Create shared understanding and consistency across multiple organizations through practical, peer-led training.
Infrastructure Owners & Organizational Training
Improve consistency and alignment across technical staff, management, and leadership for better infrastructure decisions.
Why Organizations Are Choosing icInfrastructure
Trusted by infrastructure organizations and partners across North America.
We have supported capacity-building programs for municipalities, utilities, regional governments, and associations across Canada and the United States.
Over 5,000 staff and elected officials trained across more than 2,000 organizations.
Our work spans small communities and large organizations, technical staff and senior leadership, and individual learners through to region-wide initiatives. In many cases, we work behind the scenes as the training and delivery partner that helps programs run smoothly and deliver real value.
Our Experience
Examples include capacity‐building and training programs delivered in partnership with:
- Provincial, state, regional and national governments
- Industry associations, non-profits and not-for-projects
- Municipal, district and local governments
- First Nations and Tribal communities
- Utilities and regulated service providers
- National and regional infrastructure organizations
What Organizations Value
Across these engagements, clients consistently tell us they value:
- Practical training grounded in real infrastructure decisions
- A clear focus on building internal understanding and confidence
- An approach that works with imperfect data and real constraints
- Programs that respect public‐sector realities and timelines
This is why many organizations return to us year after year and expand their programs over time.
Scale with consistency
Whether working with a single team or coordinating programs across dozens of communities,
our focus remains the same: helping people strengthen infrastructure planning and make clearer, more defensible decisions.
Client Success
"I really enjoy working on Asset Management planning with Iain. He's got a keen way of presenting that really draws out participation and engagement."
Stephen Johnston, West Kelowna (British Columbia)
"icInfrastructure developed and delivered a distinguished statewide asset management learning program in Michigan, training over 600 professionals to build confidence and knowledge on industry best practices. Their unparalleled expertise and customized approach have empowered Michigan infrastructure owners to make smarter, more efficient decisions. With their guidance, we are changing the culture of how we manage infrastructure in Michigan."
Erin Kuhn, Michigan
"What sets icInfrastructure apart is their keen ability to connect with trainees from all backgrounds. They effectively convey the immense value that asset management can bring to any organization, empowering trainees to champion discussions on sustainable infrastructure practices. Their training programs not only enhance understanding but also inspire participants to advocate for change within their communities."
Ryan Laruwe, Michigan
"We need to start discussions with rate payers and elected officials on the true cost of asset ownership. From there, we can talk about levels of service and sustainable rates."
Carrie Ricker Cox, Oakland County (Michigan)
"Asset management has helped us improve our capital planning process. It now takes significantly less time."
Tony Haddad, Tecumseh (Ontario)
"Asset Management has helped the City of Rochester Hills evolve our infrastructure decision making, and I estimate we saved ~$3M / ~10% on our capital projects this year from better communication, planning and timing."
Joe Snyder, Rochester Hills (Michigan)
Other clients we have trained
Want to align your team first?
Take our free 45-minute course.
Community Infrastructure -
A Perfect Storm?
Community Infrastructure: A Perfect Storm? is a short 45min, self-paced eLearning course that
is designed to help staff, managers, and elected officials build a shared understanding of the problem before jumping to solutions.
This course is often used as an orientation for teams, senior leaders, and program participants
who want common language and context before deciding what to do next.
No cost. Registration required.
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