icInfrastructure provides consulting, contracting, and training to public and private sector infrastructure clients to support them with their infrastructure asset management and business improvement efforts. 

We have worked with organizations across the country and internationally at various stages of their AM journeys, from comprehensive AM gap analysis covering business and data systems, to training programs and supporting cultural change in the organization, to implementing the full breadth of AM initiatives. icInfrastructure are leaders in AM training and helping organizations to build their own AM capacity and skills. 

icInfrastructure also has experience working directly with senior levels of government and agencies to advance their awareness building activities and strategic direction with infrastructure owners they support.

We have a wealth of experience supporting the strategic side of infrastructure asset management, developing appropriate Policy and Strategy, building an ISO55000 compliant asset management system, developing Asset Management Plans (AMP) and Strategic Asset Management Plans (SAMP), as well and business process experience improving elements of the business system, from level of service to capital planning, and most importantly how everything fits together. 

Our small boutique firm has experience with several high-profile AM projects and is recognized as an industry leader and great aide in helping organizations progress their asset management efforts.

  • The Canadian Network of Asset Managers’ (CNAM) “New to AM” program was designed, developed, and delivered by icInfrastructure including a 1-day AM Training workshop, and writing and publishing CNAM’s renowned AM101 Booklet. 
  • icInfrastructure led the development of CNAM’s “Asset Management Competency Framework for Canadian Communities”, helping organizations build their workforce capacity and capabilities. They understand exactly what skills infrastructure owners need in order to be successful.
  • To date, the icInfrastructure team and Iain Cranston have trained well over 1,500 people in Asset Management concepts worldwide, a number that grows every month!
  • icInfrastructure is recognized internationally as an expert in asset management and represents Canada on the ISO55000 TC251 Committee. Through this committee, we have been involved in the development of ISO55011, providing guidance for public policy makers on progress asset management practice.

Working with us

Global and Virtual

The icInfrastructure team can work remotely in a fully virtual environment to support clients around the world.

Remote and virtual working is something the team have been practicing for years and we have refined great ways of working. We are expert users in a number of online communication and collaboration platforms.

There is no additional cost to our clients utilizing our remote and virtual working platforms.

How we work

Our team is based in Western Canada but are both no stranger to oddly timed meetings to accommodate time zones, nor airports and long drives to work with clients in person.

Somedays you’ll find us taking virtual conference calls with you from our office in Kelowna BC. Other days you’ll meet us working from home at our dining room tables. Now more than ever, we are supportive of flexible working both with our team and our clients.

Working at your offices

The icInfrastructure team are no stranger to airports and travel, and we are available to support clients across Canada in all provinces, the United States, Europe and other geopgraphies.

Of course the Covid-19 pandemic has brought some challenges, and the safety of our team and your team remains paramount.

In these strange times let’s talk to work out what would be most appropriate for your project.

Sustainability... but what does that actually mean?

For us, “sustainability” means sustainable in every sense of the world…are the decisions we make today going to mean we can thrive long into the future?
And it’s important this captures not just the environmental side, but also economic and social-cultural sides of life. We’ve found the United Nation’s Sustainability Development Goals (UN-SDGs) set the best stage for this.

The connections between the UN-SDGs and infrastructure decisions cannot be understated. And this is reinforced by the ISO 5500 Asset Management standard.

“Good Asset Management is a key enabler for organizations seeking to contribute to the achievement of the United Nations’ Sustainable Development Goals (SDG). Asset Management provides clarity of purpose and the management system to ensure that good intentions are turned into practical reality. …

“Good Asset Management inherently contributes to seven of the SDG. Specifically, Asset Management improves an organization’s sustainability by effectively managing expenditures and activities to achieve both short- and long-term intended impacts, including the sustainability of operations and performance. Asset Management processes clearly demonstrate social responsibility and ethical business practice by improving the ability to reduce emissions, conserve resources and adapt to climate change. Asset Management also improves efficiency and effectiveness by reviewing and improving processes, procedures and asset performance.”

Extract from TC251’s (the technical committee behind the ISO55000 AM standard, which ic Infrastructure is involved in) paper Asset Management - "
Achieving the US Sustainability Development Goals"

Grants Available for AM Support

Did you know, municipalities in Canada are eligible for grant funding to support asset management consulting work and training?

As of 2017, the Federation of Canadian Municipalities (FCM) and Infrastructure Canada launched a 5-year $50m fund to support municipalities advance their AM processes. The application is straightforward and covers most consulting and training related to AM for Canadian municipalities. More information on their program is at www.fcm.ca.

At a Provincial level, additional funding is available that can often be doubled up with Federal grants.

Get in touch for more information.

Gap Assessments & Roadmaps

Not sure where to start or what to do?

Gap / Maturity Assessments
There are a number of self-assessment readiness scales and assessment tools out there that are a great place to start. For many organizations, having a more advanced assessment done by an external AM expert can provide an extra level of detail and direction.

Your AM Roadmap
It is very valuable to have a 3-5 year plan in place that lays out the different AM elements you want to progress to support your goals. All elements do not need to be progressed at the same time. We can help you design an AM Roadmap that is suitable for your organization.

Asset Management Plans

Asset Management Plans (AMPs) in the context of municipalities have evolved to become very useful planning and communication tools for communities.

“An Asset Management Plan provides the current state of the infrastructure assets, the levels of service expected from them, planned actions to ensure the assets are providing the expected level of service, and financing strategies to implement the planned actions.” AM Primer, CIRC

Furthermore, for many provinces in Canada they are becoming a required report for municipalities to access Provincial infrastructure funding.

We can help you write your AMP for your community, department, or critical infrastructure

Level of Service and Consultation

Service performance data is something that municipalities can find harder to collect and evaluate.

Infrastructure assets fundamentally exist to deliver value to our customers and communities. Customer Levels of Service (LOS) frameworks help us as an organization measure what the community is receiving, and how effective we are as an organization at delivering our services. The key is to differentiate between customer and technical levels, something which most municipalities do not do well.

Armed with this information, you can get into very exciting discussions with your community through Public Consultation about what they really want from their services, and more importantly understand what your community are willing to pay for.

Investment Planning and Prioritization

Deciding what projects to fund, and more importantly what not to fund, is not easy. But asset management can help you put a transparent and defensible process in place.

Investment Planning & Prioritization
It shouldn’t be a case of ‘who shouts the loudest’ in the organization as to what projects are funded. You should have a structured approach to prioritizing your projects and developing your capital investment plan. You should also manage the residual risk around what gets postponed or not funded.

Project Business Cases & Options Evaluation
Many organizations struggle with the step before investment planning and prioritization; identifying and scoping projects that need to be done, and deciding on the most suitable options. We can help you write business cases and conduct options evaluation using Triple Bottom Line (TBL) multi criteria decision making techniques and Net Present Cost (NPC / NPV) analysis.

Training and Much more

Looking to build your understanding and awareness of Asset Management? We can help with that too.

Whether you are looking for an introductory general course for your team, or want custom material developed that you can deliver in house, we can help.

We can also help design and implement a more formal approach to managing AM skills in your organization through competency frameworks, training plans, and writing appropriate job descriptions for recruitment.

Need help with something related to your assets and services that isn’t mentioned here? Get in touch to find out how we can help.

We are ready to help you

The icInfrastructure team is ready to help you with your asset management and business process challenges within your organization. Contact us for an initial discussions about your asset management journey and find out how we can support you.